This conversation is an example of formal telephone English. For an
example of a similar conversation with informal telephone English, click here .
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“Thank you for calling HiTech Company, Amanda speaking. How can I help you?”
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“Hello, this is Lisa Greene. May I speak with Peter Jackson, please?”
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“Please hold, and I’ll put you through to his office.”
[…waiting…]
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“I’m sorry, it appears Mr. Jackson is not available at the moment. He may have stepped out for lunch. Would you like to leave a message?”
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“Yes, could you ask him to call me back later? I don’t believe he has my new office number – it’s 324-0506.”
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“Of course, Ms. Greene. I’ll make sure he gets the message.”
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“Thank you. Goodbye.”
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“Hello?”
“May I speak with Lisa Greene?”
“This is she.”
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“Hi Lisa, this is Peter Jackson returning your call.”
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“Hi Peter! I was wondering if we could set up a meeting to discuss some of our new products.”
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“Good idea. Let me check my calendar. Are you free next Tuesday?”
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“Actually, I’d prefer Wednesday, if that’s all right with you. We’re expecting a visit from some clients on Tuesday.”
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“No problem. I’m busy in the morning, but how about after lunch? Let’s say 3 o’clock?”
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“That works for me!”
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“Great! I’ll see you next Wednesday afternoon, then.”
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“OK. Thanks for calling, Peter. Bye.”
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